Bbb of Detroit and Eastern Michigan

Bbb of Detroit and Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076

Re: Complaint 13749530

To Who It Might Concern:

Many thanks for providing Quicken Loans the chance to react to Mrs. Townsend’s correspondence that is recent your working environment. At Quicken Loans, we simply just take great pride inside our company culture—a culture that is constructed on a collection of core values we call ISMs. One such ISM is “every customer, each time, no exceptions, no excuses. ” That specific ISM is manifested in every thing we do, including inside our thorough review and reaction to all inquiries, problems, and complaints taken to our attention. We sincerely regret any dissatisfaction Mrs. Townsend knowledgeable about us.

After getting Mrs. Townsend’s issue, she was contacted by me straight. As Mrs. Townsend understands, we don’t concur along with her allegation that Quickens Loans guaranteed the deposit would no be refunded matter just what. ” Rather, we unearthed that our home loan Banker precisely explained our deposit policy to Mrs. Townsend. Additionally, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states in component, “If you application is denied or withdrawn, for any explanation, we are going to refund your deposit without the real price of your assessment and credit history. ” The Townsend’s house appraised on the cheap than expected, and now we were not able to shut their loan because of this. In amount, a refund that is full maybe not owed into the Townsends when it comes to reasons outlined above.

The undersigned directly if there are additional questions, please contact.

Consumer Reaction

Better Business Bureau:

We have evaluated the reaction created by the company in mention of the complaint ID ********* and have now determined that this proposed action wouldn’t normally resolve my grievance. For the guide, information on why i’m rejecting this response look below:

He initial woman that we talked to when it comes to my loan ended up being calling me personally for a recorded line. We made certain to inquire of the representative if some of these details within the loan work to alter drastically would We be refunded my entire quantity. She reacted that i might be refunded no real matter what. This really is all unfortunate for a recorded line nevertheless the numerous agents that We have talked to when it comes to simply refund never have permitted me personally he initial woman that I talked to when it comes to my loan ended up being calling me personally for a recorded line. We made certain to ask the representative if some of these details into the loan work to change drastically would We be refunded my whole amount. She responded that I would personally be refunded no real matter what. This can be all unfortunate for a recorded line however the numerous agents with any kind of explanation that I have spoken to in regards to just refund have not allowed me to listen to the call or provided me. The very last representative that we talked with, in my opinion their title ended up being Eric, ended up being extremely rude and degrading. He was reading off the script and will never I would ike to getting sentence that is entire. He had been extremely rude I inquired to talk with their superior and was Tell dad he couldn’t promise that texas car title loans i might be talking to that I would receive a phone call back and he would be the only person. I became scammed because of the first representative whom lied and stated I would personally get a complete reimbursement regardless of what. It is on a line that is recorded. They will have done me personally incorrect.

I will be demanding a refund that is full the corporation whom scammed me personally.

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